We read every message that arrives. Before you write, the notes below will usually get you an answer faster than we can.
Email: contact@officialweb.reviews
Typical response time: 1–3 business days
Hours: Monday to Friday
If Your Question Is About an Order
Please contact the merchant, not us. Official Web Review is an independent review publication. We do not sell products, process payments, ship parcels, hold customer accounts, or administer refunds, and we have no ability to look up, modify, or cancel an order.
That means we cannot help with:
- where your package is, or when it will arrive;
- refunds, returns, or money-back guarantee claims;
- cancelling a subscription or stopping a recurring charge;
- a charge on your card statement you do not recognise;
- damaged, missing, or incorrect items.
Your order confirmation email contains the merchant’s customer service address. If you no longer have it, check your card statement for the billing descriptor, or revisit the checkout page you purchased from. Your bank can also help you identify and, if necessary, dispute a charge.
What We Can Help With
- Corrections. If we have published something factually wrong, tell us. Include the page and, where possible, a source. We correct errors and note the correction.
- Editorial questions. Why we reached a verdict, how we tested something, what we did and did not measure.
- Review requests. Tell us what you want covered. We cannot promise to cover it, and we never guarantee a verdict.
- Privacy requests. Access, deletion, or objection requests under GDPR, UK GDPR, or CCPA. See our Privacy Policy.
- Press and legal notices. Send these to the same address, marked clearly in the subject line.
For Brands and Merchants
We do not accept payment for reviews, guaranteed placements, sponsored posts, or paid link insertions, and we do not send copy to brands for approval before publication. If you would like a product considered for review, you are welcome to write to us, though we cannot commit to covering it and we will not commit to a favourable conclusion. Please read our Disclosure page before you get in touch.
Writing to Us
To help us respond quickly, include the URL of the page you are writing about, a clear subject line, and any relevant detail in your first message. Please do not send personal health information, card numbers, or passwords — we do not need them, and we do not want them.